Shipping policy

Shipping & Delivery policy 

Thank you for shopping with Casora Living. We aim to process and dispatch all orders as efficiently as possible to ensure your homeware arrives safely at your doorstep.

1. Order Processing Time - 

   All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. 

   You will receive a notification email with tracking information as soon as your order has dispatched.
   

2. UK Shipping Rates & Estimated Delivery
   

   Standard UK Delivery (3–5 business days) - Rate dependent on customer location and product weight. Will always be calculated at checkout. 
   

   Express UK Delivery (1–2 business days) - Express Delivery will show availability and cost to the customer during the checkout process  

   
   

3. International Shipping
   

   We offer international shipping to select countries. Shipping costs and estimated delivery times are calculated at checkout.
   

 

4. Damaged or Lost Items in Transit

Ceramic and stoneware items are fragile, and we take great care in packaging them securely. If your order arrives damaged, please inspect the contents and contact us within 48 hours of delivery at hello@casoraliving.co.uk with your order number and photos of the item and packaging. We will promptly arrange a replacement or refund.

 

5. How to Check Your Order Status

Once dispatched, your shipping email will contain a tracking number to follow your parcel. If you haven’t received your order within 7 business days of receiving your dispatch email, please email us at hello@casoraliving.co.uk